Contact customer service
Our hotline is staffed by three operators from 9:00 a.m. to 4:00 p.m. Unfortunately, we are not always able to handle too many calls at the same time. If you have a problem connecting to the customer care service, please fill out the form below. Our employee will contact you as soon as possible.
type an item name, brand name or product description
Information obligation regarding the processing of personal data
Information obligation regarding data processing
Who is the administrator of your personal data?
The data administrator, i.e. the entity deciding how your personal data will be used, is GRUPA WECON; TTL.PL based in Głowno, ul. Dworska 27A /95-015/, operator of the NEGATIV trading platform available at, oraz
How to contact us to obtain more information about the processing of your personal data?
Our company has appointed a person to act as a personal data inspector. Direct contact is possible via the e-mail address: or directly to the address of traditional correspondence: DATA PROTECTION INSPECTOR; WECON GROUP; street Dworska 27A, 95-015 Głowno, Poland.
Where do we get your data from?
The data stored in our databases comes from registration forms when placing the first order on our trading platform, as well as in subsequent processes in connection with transactions carried out by you in our store.
What is the purpose and legal basis for the processing of your personal data by our company?
We process your personal data because it is necessary to perform the contract concluded between you and our trading platform, including:
  • enabling the provision of services electronically and full use of the NEGATIV trading platform, including making transactions and payments for ordered goods;
  • establishing and managing your account or accounts and providing support for your account, transactions and solving technical problems;
  • handling complaints and returns of purchased goods;
  • ordering the SMS notification service;
  • contacting you for purposes related to the provision of our services;
  • processing of your data for tax and accounting purposes;
Do you have to provide your personal data?
We require you to provide the following personal data to be able to execute the purchase and sale agreement and provide the services available on our platform:
  • name, surname, full address
  • telephone number (to contact the courier or the operator of our hotline if any doubts arise during the execution of a registered order)
  • bank account number (for refunds and transaction settlement)
  • email address
  • access password if you decide to activate your account on our platform
If for some reason you cannot provide the above-mentioned information, unfortunately we will not be able to conclude a contract and, consequently, you will not be able to use our trading platform.
If required by law, we may require you to provide other data necessary, e.g. for accounting or tax reasons. Apart from these cases, providing your personal data is voluntary.
What rights do you have towards our company regarding the processing of personal data?
We guarantee the fulfillment of all your rights arising from the General Data Protection Regulation, i.e. the right to access, rectify and delete your data, limit their processing, the right to transfer them, not to be subject to automated decision-making (including profiling),as well as the right to object to processing of your personal data.
When can you use the above-mentioned rights?
  • in relation to requesting correction of data: When you notice that the data is incorrect or incomplete;
  • in relation to the request to delete data: your data will no longer be necessary for the purposes for which it was collected by GRUPA WECON; your consent to data processing is withdrawn; an objection to processing is raised your data; Your data will be processed unlawfully; the data should be deleted in order to fulfill the obligation arising from the law or the data was collected in connection with the provision of electronic services offered to the child;
  • in relation to the request to limit data processing: when you notice that the data is incorrect - you may request to limit the processing of your data for a period enabling us to check the accuracy of this data; Your data will be processed unlawfully, but you do not want it to be deleted; We will no longer need your data, but you may need it to defend or pursue claims; or an objection to data processing is raised - until it is determined whether it is legally justified the grounds on our side override the grounds of objection;
  • in relation to the request to transfer data: the processing of your data takes place on the basis of your consent or a contract concluded with you and when this processing is carried out automatically.
You have the right to lodge a complaint regarding our processing of your personal data to the supervisory authority, which is the Inspector General for Personal Data Protection (address: Inspector General for Personal Data Protection, ul. Stawki 2, 00-193 Warsaw).
In what situations can you object to the processing of personal data?
You have the right to object to the processing of your personal data when:
  • the processing of your personal data takes place on the basis of a legitimate interest or statistical purposes, and the objection is justified by the specific situation in which you find yourself
  • Your personal data are processed for direct marketing purposes and profiled for this purpose.
We would like to remind you that the right to object can be exercised from May 25, 2018.
Who do we share your personal data with?
Your personal data is made available to entities that support us in providing services electronically, i.e. those that provide payment, credit, insurance services, courier, postal and marketing services (if appropriate consent has been given). We may transfer your personal data to public authorities fighting fraud and abuse.
How long do we store your personal data?
Your data is stored for the duration of the contract concluded with you and after its completion for the purposes of:
  • pursuing claims in connection with the performance of the contract;
  • performance of obligations arising from legal provisions (including tax and accounting);
  • preventing abuse and fraud
  • statistical and archiving
  • for a maximum period of 10 years from the date of completion of the contract
We store your personal data for marketing purposes for the duration of the contract or until you object to such processing, depending on which of these events occurs first.
In the case of organizing loyalty programs, competitions and promotional campaigns in which you can participate - we will process your data for the duration of their duration and the settlement period of awarding prizes.
For the purpose of accountability, i.e. proving compliance with the provisions regarding the processing of personal data, we will store data for the period in which GRUPA WECON is obliged to retain the data or documents containing them to document the fulfillment of legal requirements and enable control of their fulfillment by public authorities.
Do we transfer your data to countries outside the European Economic Area?
Your personal data will be transferred outside the European Economic Area to Google LLC based on appropriate legal safeguards, which are standard contractual clauses for the protection of personal data, approved by the European Commission.
Do we process your personal data automatically (including through profiling) in a way that affects your rights?
NO. In no way.
Additional information
We inform you about the possibility of updating this Information from time to time in accordance with applicable law (e.g. if we implement new systems or processes that involve the use of personal data) and in such a case we will inform you accordingly about the changes introduced.
Do you have any questions or doubts?
Our hotline is open on weekdays from 9:00 a.m. to 4:00 p.m
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