Contact customer service
Our hotline is staffed by three operators from 9:00 a.m. to 4:00 p.m. Unfortunately, we are not always able to handle too many calls at the same time. If you have a problem connecting to the customer care service, please fill out the form below. Our employee will contact you as soon as possible.
type an item name, brand name or product description
Payment and delivery information
General information about courier services
The domestic shipping fee is independent of the number of items ordered, their category and weight. The shipping cost is added only once for each order. The amount of the fee depends on the choice of supplier and the method of payment for the placed order. A handling fee related to accounting services and additional costs of the service provider is added to cash on delivery shipments.
The courier is obliged to deliver the parcel to the recipient's premises between 8:00 a.m. and 5:00 p.m. on working days. In the event of unsuccessful delivery, the courier will leave a notice and make another attempt to deliver the parcel the next business day.
Price list and courier service options
Courier delivery: DPD
The type of serviceCost
Registered courier shipment
(domestic service)
average delivery time 1-2 business days		14 PLN
Additional payment on delivery option
(domestic service)		4 PLN
Registered courier delivery
(European service)
average delivery time 2-4 business days		60 PLN
Registered courier shipment
(world service)
average delivery time 3-7 business days		440 PLN
Courier delivery: InPost
The type of serviceCost
Registered courier shipment
(delivery to parcel locker)
average delivery time 1-2 business days		12 PLN
Registered courier shipment
(domestic service)
average delivery time 1-2 business days		14 PLN
Additional payment on delivery option
(domestic service)		4 PLN
Registered courier delivery
(European service)
average delivery time 3-7 business days		80 PLN
Registered courier shipment
(world service)
average delivery time 4-7 business days		440 PLN
All large international shipments are priced individually. A customer service employee will contact you after registering your order.
If you use your own courier services, please select 'Collection in showroom' when placing the order. When the shipment is ready for collection, we will inform you by e-mail and by phone via SMS.
Useful Hint
If for some reason you really care about the delivery time, you can prepare an express option, also delivered on Saturdays, for an additional fee.
Useful Hint
If you have an active customer account, you can combine active orders and pay for them with one transfer when you finish shopping. The shipping cost is added only once, regardless of the number of items purchased. You will find the list of payments in the customer panel by clicking the My Account button
Available payment methods
We use the services of the PayU payment platform, which gives our contractors the opportunity to use the following payment methods:
Klarna | PayU Płacę później
Apple Pay
PayPo | PayU Płacę później
Twisto | PayU Płacę później
Raty PayU
Płatność online kartą płatniczą
Google Pay
BLIK
iPKO
mBank
ING Bank Śląski
Santander
Bank PEKAO S.A.
Millennium
Alior Bank
Inteligo
Crédit Agricole e-przelew
Przelew tradycyjny
Płacę z Citi Handlowy
Płać z BOŚ
BNP Paribas
Płacę z VeloBank
Banki Spółdzielcze
Bank Pocztowy
Plus Bank
Visa Checkout
Nest Bank
Bank Nowy S.A.
We provide international payments through PayPal and Western Union partner services:
Western Union
PayPal
Our bank account numbers
Do you have any questions or doubts?
222 44 22 45
792 70 70 70
Our hotline is open on weekdays from 9:00 a.m. to 4:00 p.m
We new friends!
partners
The NEGATIV® NGV® trademark is a protected trademark. EUIPO trademark registration number: 018299366.
The industrial designs presented on this website are protected by law.
By using this site you agree to use of cookies. You can change the conditions of storing or getting access to cookies in any time.
GRUPA WECON © 2007-2024. All rights reserved.